Refund policy
We have a 30-day return policy, meaning you have 30 days after receiving the item to request a return. To be eligible for a return, the item must be in the same condition as when you received it, unused, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase.
Acceptable reasons for returns:
Factory defect
Incorrect product
To initiate a return, you can contact us at [email address removed]. Please note that returns must be sent to the following address: Carretera Federal, local 1 y 2, esquina 21 Sur. Colonia Ejidal, CP 77712, Playa del Carmen, Quintana Roo, Mexico.
If the return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Returned items will not be accepted without a prior return request.
For any questions regarding returns, please contact us at [email address removed].
Damages and Issues
Please check your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and resolve it.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned. We emphatically point out that WE DO NOT ACCEPT RETURNS ON CUSTOM-DESIGNED OR MADE-TO-ORDER PIECES. These items are created specifically for you, following your unique instructions and specifications, and therefore are not eligible for return. If you have any questions or concerns, please contact us.
Exchanges
The fastest way to ensure you get what you're looking for is to return the item you have and, once the return is accepted, make a separate purchase of the new item.
Refunds
We will notify you once we have received and inspected your return and let you know whether or not your refund has been approved. If approved, your refund will be automatically issued to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card issuer to process and process your refund. If more than 15 business days have passed since we approved your return, please contact us at kukulmetaldesign@gmail.com.
See our warranty page for more information.
Acceptable reasons for returns:
Factory defect
Incorrect product
To initiate a return, you can contact us at [email address removed]. Please note that returns must be sent to the following address: Carretera Federal, local 1 y 2, esquina 21 Sur. Colonia Ejidal, CP 77712, Playa del Carmen, Quintana Roo, Mexico.
If the return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Returned items will not be accepted without a prior return request.
For any questions regarding returns, please contact us at [email address removed].
Damages and Issues
Please check your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and resolve it.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned. We emphatically point out that WE DO NOT ACCEPT RETURNS ON CUSTOM-DESIGNED OR MADE-TO-ORDER PIECES. These items are created specifically for you, following your unique instructions and specifications, and therefore are not eligible for return. If you have any questions or concerns, please contact us.
Exchanges
The fastest way to ensure you get what you're looking for is to return the item you have and, once the return is accepted, make a separate purchase of the new item.
Refunds
We will notify you once we have received and inspected your return and let you know whether or not your refund has been approved. If approved, your refund will be automatically issued to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card issuer to process and process your refund. If more than 15 business days have passed since we approved your return, please contact us at kukulmetaldesign@gmail.com.
See our warranty page for more information.