Please refer to the unpacking guide before using any of our furniture or items purchased on our website, it is of utmost importance as it may damage or break the fabric. We guarantee this product against any manufacturing defect from the date of delivery: Our furniture manufactured directly by KUKUL METAL DESIGN will have a 1-year warranty against manufacturing defects, thus guaranteeing the correct functioning and quality of the furniture. THIS WARRANTY COVERS THE PRODUCT PURCHASED FROM KUKUL METAL DESIGN. CLAUSES: During the validity of the Warranty Policy, KUKUL METAL DESIGN undertakes to repair the product, physically change it or change the model, in accordance with the CONDITIONS that will be stipulated below. Labor and transportation costs arising from non-compliance with this policy will be covered by KUKUL METAL DESIGN. The repair time will be defined from the date of receipt of the furniture at our factory. CONDITIONS FOR PRODUCT REPAIR. In the event of restoration of the product, the cost of its renewal will be assumed by KUKUL METAL DESIGN, as long as the repair is possible according to the opinion of the furniture specialist technician. PHYSICAL EXCHANGE. If restoration is not possible, the physical exchange of the product will proceed [without any additional cost for the transfer of the product. MODEL CHANGE. In the event that the physical exchange of the product applies but we no longer have that product in stock, a model exchange will be made for a product with similar characteristics and a similar cost.

The parts that will be replaced become the property of KUKUL METAL DESIGN and it is the customer's responsibility to deliver them in their entirety and without missing parts. The product subject to warranty must be delivered and picked up or sent to our store located at Carretera Federal, local 1 and 2, corner 21 Sur. Colonia Ejidal, CP 77712, Playa del Carmen, Solidaridad, Quintana Roo, Mexico. The Guarantee will only be processed through invoices issued by KUKUL METAL DESIGN. To make the guarantee valid, it must be notified to the email kukulmetaldeisgn@gmail.com with the corresponding Policy, it must invariably contain a detailed description of the events, defects that the merchandise presents with clear images or videos, as well as the invoice or order and payment of the order. The information sent by the Client will be evaluated by the Customer Service and Guarantees area of ​​KUKUL METAL DESIGN. within the following 15 business days from receiving the email. After this period, you will receive an email with the diagnosis from the Guarantee Department as a response to whether or not the guarantee is valid in accordance with our policies. If the guarantee is valid, you will be notified as soon as possible by email and your sales agent will support you with the resolution of your case. You will also be informed of the conditions under which the guarantee will be valid in accordance with the established policies.

THIS WARRANTY IS NOT VALID IN ANY OF THE FOLLOWING CASES: - When the furniture is used in conditions other than normal or is used for purposes other than those for which it was designed, negligent use or any other sign of abuse of the product that is NOT considered by KUKUL METAL DESIGN as a manufacturing defect. - When the furniture has obvious bumps or breaks resulting from mistreatment or any use that is not appropriate for the furniture. - Due to natural disasters.

- Natural wear and tear of fabrics, vinyls, seams and coatings thereof. - Due to direct exposure to the environment or its elements such as rain, snow, humidity, dust, fire or direct sunlight. Even though these are products manufactured for the outdoors. - Due to exposure or treatment with chemical products not recommended by KUKUL METAL DESIGN. - Due to their nature, certain materials such as wood, natural fibers, plastics or fabrics may have variations in tones, color, or veins different from those shown in the images or the rest of the product, so you accept that these variations may exist between them and are not considered manufacturing defects. - Due to damage caused by transport or parcel personnel, including transfers, moves or any movement of the furniture. - Due to poor maintenance, lack of maintenance or poorly executed maintenance, unauthorized modifications, alterations of any kind. *Consult the care guide provided upon receiving your invoice, any questions contact us at our address kukulmetaldesign@gmail.com .

- Discoloration of textiles and surface materials due to dirt, stains or pigment transfer through clothing or objects in contact with the product. - Rotten wood due to water accumulation and lack of care and maintenance of furniture. - Appearance of fungus, cobwebs, pests and other species due to poor handling. The Client may request from KUKUL METAL DESIGN at any time when it is outside the WARRANTY POLICIES the service of repair, modification or alteration of the product. Therefore, the Client must cover all expenses that arise, such as shipping, spare parts, labor, components, maneuvers, supplies, packaging, and for which KUKUL METAL DESIGN will send the corresponding quote after authorization for this purpose.

THIS WARRANTY IS VALID ONLY IN THE UNITED MEXICAN STATES, CUSTOMER SERVICE CENTER AT THE FACTORY IN ACCORDANCE WITH THE PROVISIONS OF THE NOM AND THE FEDERAL CONSUMER LAW.